SERVICES WE PROVIDE
Lounge Repair Guys can also carry out more advanced leather repairs such as large leather tears, loss of colour, sun fading or pet damage. We offer a pick up and delivery service. Lounge Repair Guys provide a wide range of commercial furniture and fixture repairs including warranty repairs, upholstery recovers, furniture maintenance and refurbishment or restoration.
Before & After
Our Promise to You
HIGH QUALITY WORKMANSHIP
FIRST CLASS PROFESSIONALISM
High Quality Workmanship
First Class Professionalism
Obligation Free Quote
OUR PROMISE TO YOU
- Our vehicles are all clean, sign written and late model vans.
- Our technicians wear the same distinctive uniforms.
- Our staff are trained to always be polite and courteous.
DIVERSITY OF SERVICE
- We have fully mobile technicians equipped to undertake most repairs on site in one visit.
- No job is too small or too big.
- Our vehicles are equipped to pick up and deliver any product requiring out-of-home repairs.
- By eliminating the need for a third party transport we eliminate the risk of more damage, more delays and ultimately more cost.
COMMUNICATION & CUSTOMER CARE
- We have a central office phone number that can be contacted anytime Mon-Fri 8am-4pm.
- Customers are always reminded of their appointment day before and again on the day 1/2hr before the technician arrives.
RECORD KEEPING AND CONFIDENTIALITY
- Lounge Repair Guys team has quality systems and procedures in place to handle large volumes of repairs and ensure efficiency.
- Our technicians use specially designed computer system, that has all data needed to proceed with customer repair.
- All information are confidential and protected.
- All Lounge Repair Guys technicians carry iPads and iPhones and can provide immediate information if needed.
- Lounge Repair Guys were created to help all types of furniture repairs. It’s what we know best.
- We offer 12 month warranty on workmanship and if you’re not happy with our service simply don’t pay.
CONTACT LOUNGE REPAIR GUYS FOR ALL YOUR UPHOLSTERY SOLUTIONS
If you have some damaged and deteriorating furniture that you would like fixed, or would simply like some of your furniture restored to its former glory, then contact us today at Lounge Repair Guys.
Our Brief History
Lounge Repair Guys officially formed in 2009, but our story begins when our founder Mark Watkins joined the family upholstery business in mid 90’s in UK. During the first couple of years Mark went on numerous leather training courses to enhance and develop his skills and passion for leather and leather repairs. In 2004 Mark left the family business and emigrated to Australia. At this time, he also formed a close friendship with the other co-owner Craig Lowman. During Mark’s time in Australia before Lounge Repair Guys were formed, he worked as a service technician for one of Australia’s leading furniture retailers.
Shortly after Craig started working for the same furniture retailer. Within a year Mark saw an opportunity in the market and started Lounge Repair Guys from his garage. At the beginning Mark worked part time for the furniture retailer as well as servicing his own customers. Lounge Repair Guys were growing fast and soon there was enough work for Mark to service his own customers full time.
He finished working with the furniture retailer as an employee, however kept the relationship going by becoming their contractor providing professional after-sales service. Craig joined the company soon after and became a partner in the business.
Mark’s can do attitude and excellent customer service brought on board more furniture retailers creating work opportunities for the business to grow further. In 2017 they started franchising the business, today we have 8 franchisees in 12 territories. The business changed hands in 2023 when Mark Crapper brought the business. With over 30 years experience in franchising, Mark could see the opportunity to grow the network and provide nationwide coverage.